Write to us
Say hello.
Trustees, advisers, accountants and fund managers. Tell us a little about you and what you are working on, and the right person will write back.
- Generalhello@idealx.com
- Existing accountssupport@idealx.com
- Partners and firmspartners@idealx.com
- ComplaintsComplaints Policy
How do I contact IDEALX?
Write to IDEALX at hello@idealx.com, or use the contact form, which opens your mail app with the message ready. Trustees, advisers, accountants and fund managers are all welcome, and the right person will write back.
How do I get help with my IDEALX account?
If you already have an IDEALX account, write to support@idealx.com.
How can my firm work with IDEALX?
Advisers, accountants, SMSF administrators and fund managers can write to IDEALX at partners@idealx.com, or tell us about the firm and the entities you look after, and IDEALX will set up Console with you.
How do I make a complaint to IDEALX?
How to raise a complaint with IDEALX, and how it is handled, is set out in the IDEALX Complaints Policy.
Where is IDEALX based?
IDEALX is a brand of Idealx Platform Pty Ltd, based in Melbourne, Australia. Its registered office is Suite 109, Level 1, 40 Burgundy Street, Heidelberg VIC 3084.
